General Terms and Conditions of the CLV

General Terms and Conditions for Package Travel

Article 1: Scope

These general terms and conditions apply to package travel contracts booked from 1 July 2018 as defined by the Law of 21 November 2017 relating to the sale of package travel, linked travel arrangements and travel services.

Article 2: Information provided by the organiser and retailer before conclusion of the contract

2.1 The organiser and the retailer shall provide the traveller, before being bound by a package travel contract, the legally required standard information and the following information where applicable:

1° The main characteristics of the travel services: a) the destination(s), itinerary and periods of stay, with dates and number of nights included; b) the means, characteristics and categories of transport, departure and return places, dates and times, duration and location of stops and connections; if the exact time is not yet determined, the traveller shall be informed of the approximate departure and return times; c) the location, main features and category of accommodation according to the rules of the country of destination; d) meals provided; e) visits, excursions or other services included in the agreed total price; f) where not apparent, whether services will be provided as part of a group; g) the language in which other tourist services will be provided; h) whether the trip is generally suitable for persons with reduced mobility.

2° The total price and any additional costs; 3° Payment arrangements; 4° The minimum number of persons required and the deadline for possible termination if not reached; 5° General information regarding passport and visa requirements and health formalities; 6° Notice that the traveller may terminate the contract subject to termination fees; 7° Information on cancellation and assistance insurance.

2.2 The professional shall ensure that the appropriate standard information form is provided.

2.3 Pre-contractual information forms an integral part of the contract and may not be altered unless agreed by both parties.

Article 3: Information provided by the traveller

The person concluding the contract must provide all useful information that may influence the conclusion or execution of the contract. Incorrect information resulting in additional costs may be charged to the traveller.

Article 4: The package travel contract

At conclusion or within a reasonable time, the organiser or retailer provides a copy or confirmation on a durable medium (email, paper, PDF). The traveller may request a paper copy if concluded in physical presence.

The contract includes all information referred to in Article 2 and: 1° Special requirements accepted by the organiser; 2° That the organiser is responsible for proper performance and assistance; 3° Insolvency protection details; 4° Local representative contact details; 5° Obligation to report non-conformity; 6° Contact details for minors if applicable; 7° Internal complaint handling procedures; 8° Information on the Travel Disputes Committee and EU ODR platform; 9° Information on contract transfer rights.

Article 5: Price

Price increases are only allowed if expressly provided and due directly to changes in fuel costs, taxes/fees imposed by third parties, or exchange rates. The traveller is entitled to a price reduction for any cost decrease.

If increase exceeds 8%, traveller may terminate without fee. Increase must be notified on a durable medium no later than 20 days before departure.

Article 6: Payment

Unless otherwise agreed, an advance payment is due upon booking and the balance at least one month before departure. Failure to pay allows termination with costs charged to the traveller.

Article 7: Transfer of the contract

The traveller may transfer the contract up to 7 days before departure subject to additional costs. Transferor and transferee are jointly liable.

Article 8–19

The remaining articles govern traveller modifications, organiser modifications, termination rights, non-conformity during travel, liability, price reduction and compensation, assistance obligations, complaint procedures, conciliation, arbitration or court procedures in accordance with Belgian law.

Secretariat of the Travel Disputes Committee:
Telephone: +32 2 277 62 15 (9am–12pm)
City Atrium, Rue du Progrès 50, B-1210 Brussels
Email: litiges-voyages@clv-gr.be
1/1/2024